Privacy Policy – Pathkind Labs

Pathkind Labs (“we”, “our”, or “us”) is committed to protecting the privacy of our users, including patients, healthcare professionals, and field staff. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, mobile applications, and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

• Personal Information: Name, contact number, gender, age, medical history, and other health-related data.
• Device and Usage Data: IP address, browser type, device type, app usage, cookies, and operating system.
• Location Data: We collect both coarse (e.g., city-level) and fine (e.g., GPS-based) location data.

2. Use of Location Data

• Live tracking of our field staff (e.g., phlebotomists) during home sample collection to optimize routing and ensure timely service.
• Geofencing to confirm arrival at and departure from designated service locations.
• Auto Check-In/Check-Out functionality at patient homes or collection points.
• Image Geotagging to verify that photographs taken during sample collection are tagged with correct location data.
• Diagnostic and Troubleshooting support to resolve issues that may arise during field operations.

3. Background Location Access

Our mobile application may collect location data even when the app is closed or not in use, if background location permission has been granted by the user. This is essential to:

• Enable live tracking during scheduled field visits.
• Ensure compliance and transparency in service delivery.
• Support patient safety and accountability of service staff.

This data is used only for internal operational purposes and is never shared with third parties.

4. Data Protection and Security

We use appropriate technical and organizational measures to protect your personal and location data from unauthorized access, loss, or misuse. Data is stored securely, and access is limited to authorized personnel only.

We do not sell, rent, or disclose your personal information to third parties without your explicit consent, except where required by law.

5. Cookies and Analytics

We may use cookies and similar technologies to improve your experience on our website and to analyze usage patterns. Cookies do not store personal or financial information.

You can choose to disable cookies through your browser settings.

6. Your Consent

By using our services and granting permissions within the mobile app, you consent to the collection and use of your location and personal information as described in this Privacy Policy.

You may revoke location permissions at any time through your device settings. However, this may limit certain functionalities of the app.

7. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Effective Date." Continued use of our services after such updates constitutes your acceptance of the revised policy.

8. Contact Us

For any questions or concerns related to this Privacy Policy or your data, please contact us at:

Email: care@pathkindlabs.com

Response Time: Within 48 hours

Compliance Statement for Google Play Store

The Pathkind Labs mobile app collects location data (including in the background) for the purpose of enabling live tracking and visit verification of our field staff, even when the app is closed or not in use. This data is required to ensure operational efficiency, safety, and compliance for home sample collection services.